As your website grows or your needs change, you may want to move to a larger hosting package — or scale down if a smaller plan is sufficient. This guide explains how to request a package change through the INNOVATECH GROUP client portal.
Prerequisites
- An active INNOVATECH GROUP client account
- At least one active hosting service on your account
- You are logged in to the client portal
Before You Request a Change
Before submitting an upgrade or downgrade request, review your current service to make an informed decision:
- Navigate to Services in the main menu.
- Find the hosting service you want to change and click on it to view its details.
- On the service detail page, review:
- Current package and billing cycle (monthly, annually, etc.)
- Next due date and current amount
- Resource usage — disk space and bandwidth usage bars show how much of your current allocation you are using
Tips for Deciding
- If your disk usage or bandwidth bars are consistently near capacity (above 70–80%), an upgrade may prevent performance issues.
- If both metrics are well below 50% over an extended period, a smaller package may be more cost-effective.
- Consider your billing cycle — a package change may affect your next billing amount.
Submitting an Upgrade Request
Package changes in the INNOVATECH GROUP portal are handled through a request-based workflow. Your request will be reviewed and actioned by the support team.
- Navigate to Services and click on the hosting service you want to change.
- On the service detail page, locate the Request Form section.
- From the Request Type dropdown, select Upgrade.
- In the Reason field, describe what you need. For example:
- The package you would like to upgrade to (if you know it)
- Why you need the upgrade (e.g. "running out of disk space", "expecting more traffic")
- Any timing preferences
- Click Submit to send your request.
You will see a confirmation message once the request has been submitted. The support team will review your request and contact you with next steps, including any billing adjustments.
Requesting a Downgrade
The process for requesting a downgrade follows the same steps as an upgrade:
- Navigate to your hosting service detail page.
- Select Upgrade from the Request Type dropdown (this covers all package changes, including downgrades).
- In the Reason field, explain that you would like to move to a smaller package and specify which one if you have a preference.
- Submit your request.
The support team will confirm feasibility — for example, ensuring your current disk usage fits within the smaller package's limits — before processing the change.
What Happens After You Submit
- Your request status is set to Pending while the team reviews it.
- You cannot submit a duplicate request for the same service while one is already pending.
- The support team will respond with confirmation, questions, or next steps.
- Billing adjustments (if any) will be communicated before the change is applied.
Common Questions
- Is the change instant? No — package changes are reviewed by the support team before being applied. This ensures accuracy and prevents unintended data loss.
- Will there be downtime? In most cases, upgrades can be applied with minimal or no downtime. The support team will inform you if any brief maintenance window is needed.
- What about billing? Any billing adjustments related to the package change will be communicated to you before the change is finalised.
When to Contact Support
Open a support ticket if:
- You are unsure which package is right for your needs
- You need a package change processed urgently
- Your resource usage bars show high utilisation and you want advice before upgrading
- You want to understand the billing implications of a change before submitting a request