How to Access Your cPanel and Set Up Professional Business Email

A professional email address that matches your domain name (such as info@yourbusiness.co.za) builds trust with customers and gives your business a polished image. This guide walks you through accessing cPanel from the INNOVATECH GROUP client portal, then creating your first business email account inside cPanel.

Prerequisites

• An active hosting service with INNOVATECH GROUP
• Your domain name is pointed to your hosting server
• You are logged in to the INNOVATECH GROUP client portal

Step 1: Find Your Hosting Service

1. After logging in to the client portal, navigate to My Services in the main menu.
2. Locate the hosting service associated with the domain you want to create email for.
3. Click View Details to open the service detail page.

On this page you will see your service information including the domain name, username, billing cycle, next due date, nameservers, and resource usage.

Step 2: Access cPanel

1. On the service detail page, look for the Quick Access section in the right sidebar.
2. Click the Login to cPanel button. This securely authenticates you and opens cPanel in a new browser tab.
3. You will land on the cPanel dashboard — the main control panel for your hosting account.

The Login to cPanel button is only available when your hosting service status is Active. If you do not see the button, check that your service is active and that any outstanding invoices have been paid.

Step 3: Create a Business Email Account

Email account creation and management happens inside cPanel, not in the INNOVATECH GROUP client portal. Once you are in cPanel:

1. Navigate to the Email section of the cPanel dashboard.
2. Click Email Accounts.
3. Click Create to set up a new mailbox.
4. Enter the details for your new email account:
   • Username — the part before the @ sign (e.g. info, sales, yourname)
   • Domain — select the domain for this email address from the dropdown
   • Password — set a strong password. Use a mix of uppercase letters, lowercase letters, numbers, and special characters. cPanel will show a strength indicator to help you choose a secure password.
   • Storage quota — set the mailbox size limit, or leave it at the default if you are unsure
5. Click Create to finish.

Your new email address (e.g. info@yourbusiness.co.za) is now ready to use.

Step 4: Find Your Mail Server Settings

You will need your mail server connection details to set up the email account on your computer or phone. To find these settings:

1. In cPanel, go to Email Accounts.
2. Click Connect Devices next to the email account you just created.
3. cPanel will display the incoming and outgoing server settings you need, including:
   • Incoming server (IMAP or POP3) hostname and port
   • Outgoing server (SMTP) hostname and port
   • SSL/TLS requirements
   • Authentication details

Make a note of these settings — you will need them when configuring your email on Outlook, Apple Mail, Gmail, or any other mail application.

Tips for Choosing Email Addresses

• info@ or hello@ — a general enquiry address suitable for most small businesses
• sales@ or support@ — useful if you want to separate customer enquiries by type
• yourname@ — a personal professional address for individual team members
• Keep addresses short, professional, and easy to spell out over the phone

When to Contact Support

Open a support ticket if:

• The Login to cPanel button does not appear on your service detail page
• You receive an error when trying to access cPanel
• You are unsure which hosting service is linked to your domain
• You need help deciding on mailbox quotas or email address structure for your business