If you registered your domain through Wix, Shopify, or Squarespace and now want your website to run on INNOVATECH GROUP hosting, you need to update your domain's nameservers. This guide explains what that means, how it differs from a full domain transfer, and how to complete the process on each platform.
Prerequisites
- An active hosting service with INNOVATECH GROUP
- A domain registered through Wix, Shopify, or Squarespace that you want to point to your hosting
- Access to the domain management area on your current platform
- You are logged in to the INNOVATECH GROUP client portal
What Does "Pointing a Domain" Mean?
Every domain name relies on nameservers to direct internet traffic to the correct hosting server. When you registered your domain through Wix, Shopify, or Squarespace, your nameservers were automatically set to point to that platform's servers.
To make your domain load a website hosted with INNOVATECH GROUP instead, you update the nameservers at your current platform to point to INNOVATECH GROUP's hosting servers. Your domain registration stays where it is — you are only changing where the domain's traffic is directed.
Nameserver Change vs. Domain Transfer
These are two different operations that are often confused:
| Nameserver Change | Domain Transfer | |
|---|---|---|
| What it does | Changes where your domain's DNS is hosted — directs traffic to a different server | Moves the domain registration itself from one registrar to another |
| Domain registration stays | With the original registrar (Wix, Shopify, Squarespace) | Moves to the new registrar |
| Time to take effect | 24–72 hours for DNS propagation | 5–7 days (or more, depending on registry) |
| Requirements | Just the new nameserver addresses | EPP authorisation code, domain must be unlocked, 60-day age requirement |
| When to use | You want to keep your domain registered where it is but host your website elsewhere | You want to consolidate domain management under a single registrar |
For most businesses that simply want their website hosted with INNOVATECH GROUP, a nameserver change is the simpler and faster option. You can always transfer the domain later if you decide to consolidate.
Step 1: Find Your INNOVATECH GROUP Nameservers
- Log in to the INNOVATECH GROUP client portal.
- Navigate to My Services and click View Details on your hosting service.
- On the service detail page, locate the Nameservers section. The nameservers assigned to your hosting account are displayed here.
Make a note of these nameserver addresses — you will need to enter them exactly as shown when updating your domain settings on your current platform.
Important: Nameservers are displayed read-only in the portal. You cannot change nameservers from within the INNOVATECH GROUP portal. The change is made on the platform where your domain is currently registered (Wix, Shopify, or Squarespace).
Step 2: Update Nameservers on Your Current Platform
The exact steps vary by platform and their interfaces change periodically. The guidance below reflects the general workflow as of April 2026. If the menus or labels have changed, refer to each platform's official help centre linked in each section.
Wix
Wix allows you to connect your domain to external hosting by updating its nameservers.
- Log in to your Wix account and go to your Domain Management page.
- Select the domain you want to update.
- Look for the DNS or Nameservers settings.
- Choose the option to use custom nameservers (rather than Wix's default nameservers).
- Enter the INNOVATECH GROUP nameservers you noted in Step 1.
- Save your changes.
For the most current step-by-step instructions, visit the Wix Help Centre and search for "change nameservers" or "connect domain to external host."
Shopify
If you purchased your domain through Shopify, you can update its nameservers in your Shopify admin.
- Log in to your Shopify admin panel.
- Navigate to Settings → Domains.
- Select the domain you want to update.
- Look for the DNS settings or Nameservers section.
- Update the nameservers to the INNOVATECH GROUP nameserver addresses.
- Save your changes.
For the most current step-by-step instructions, visit the Shopify Help Centre and search for "change domain nameservers" or "point domain to third-party hosting."
Squarespace
Squarespace domains can be pointed to external hosting by updating the nameserver records.
- Log in to your Squarespace account.
- Navigate to Settings → Domains.
- Select the domain you want to update.
- Open the DNS Settings or Nameservers panel.
- Replace the existing nameservers with the INNOVATECH GROUP nameserver addresses.
- Save your changes.
For the most current step-by-step instructions, visit the Squarespace Help Centre and search for "update nameservers" or "point domain to external host."
Step 3: Wait for DNS Propagation
After updating your nameservers, the change needs to propagate across the global DNS network. This process is automatic but takes time.
- Typical timeframe: Most nameserver changes propagate within 2–24 hours, but full global propagation can take up to 48–72 hours.
- During propagation: Some visitors may still see the old website (on Wix, Shopify, or Squarespace) while others see the new website on INNOVATECH GROUP hosting. This is normal and temporary.
- Do not make further changes during propagation unless necessary — each change restarts the propagation process for the affected records.
Step 4: Verify the Change
Once propagation is complete, verify that your domain is correctly pointing to your INNOVATECH GROUP hosting:
- Visit your domain in a web browser. You should see the website hosted on your INNOVATECH GROUP server, not the old platform.
- Use an online DNS lookup tool — search for a DNS checker website, enter your domain, and confirm that the nameservers listed match the INNOVATECH GROUP nameservers from Step 1.
- Check email delivery — if you use email on this domain, send a test email to confirm it is still working correctly after the nameserver change.
Common Issues After Pointing Your Domain
Website Still Shows the Old Platform
- Propagation may not be complete. Wait up to 72 hours before concluding there is a problem.
- Clear your browser cache and try accessing the site from a different device or network.
- Verify that you entered the correct nameserver addresses with no typos.
Email Stops Working
- If your email was previously hosted by Wix, Shopify, or Squarespace, changing nameservers will redirect email routing too. Ensure that your cPanel hosting has the correct email accounts and MX records configured.
- If you use a third-party email provider (such as Google Workspace or Microsoft 365), you will need to add the appropriate MX, SPF, and DKIM records in cPanel's Zone Editor after the nameserver change takes effect.
SSL Certificate Warning
- After pointing your domain to new hosting, the SSL certificate on the old platform will no longer apply. Your INNOVATECH GROUP hosting should issue a new SSL certificate automatically through cPanel's AutoSSL feature. This may take a few hours after DNS propagation completes.
- If you still see a certificate warning after 24 hours, open a support ticket.
When to Contact Support
Open a support ticket if:
- You cannot find the nameserver addresses on your hosting service detail page
- Your domain is still not resolving to INNOVATECH GROUP hosting after 72 hours
- Your email stopped working after the nameserver change and you need help reconfiguring MX records
- You want to transfer the domain registration itself (not just point nameservers) — this is a separate process that requires support assistance
- You are unsure whether to change nameservers or transfer the domain